Our products are usually delivered without installation
instructions. Installation may only be carried out by
trained specialist technicians. Products supplied by us are
exclusively intended for proper and appropriate use. The
warranty is void in the event of improper, contrary to the
intended purpose or unsuitable application or use.

For electronic items that leave fault memory entries, it is
essential to submit fault memory logs in the event of a
claim. This consequently concerns all electronic items that
are detected, monitored and controlled by the engine control
unit, such as sensors of all kinds (e.g. NOX sensors, ABS
sensors), mass airflow sensors, airbag slip rings, headlamp
levelling control units, throttle valves, lambda sensors or
EGR modules.

If you encounter difficulties during a repair
(troubleshooting max. 1 hr.), please contact technical
support at:

Phone: 040 - 25 30 66 55
Email: service@aic-germany.de

This often avoids extensive troubleshooting that is
disproportionate to normal repair times.

The following applies to complaints: The more complete the
processes are submitted, the faster they can be processed.

Complete documentation includes the warranty application
(incl. KBA no., chassis no., first registration, engine
code, mileage), first and second installation invoice, fault
memory log, guided troubleshooting and, if applicable,
pictures. Incomplete documentation may result in rejection
of the claim.

In addition to the statutory warranty of 2 years from
installation, AIC offers a guarantee on all items supplied*.

*Warranty conditions: The five-year warranty applies to the
item price from the date of installation up to a maximum of
75,000 km (for iwis items up to a maximum of 100,000 km).
Excluded are consequential costs, external influences,
improper installation and wear and tear.